CUSTOMER
EXPERIENCE
Cx
Shopper Experience®’s Customer Satisfaction Research clearly points to the most impactful aspects when it comes to customer satisfaction.
SHOPPER CUSTOMER
SATISFACTION RESEARCH
A customer satisfaction research cannot be a “general” solution. It requires knowing which Customer Experience attributes offered by our companies and brands can determine customer Dissatisfaction or Captivation.
Customer Experience allows us to carry out a thorough analysis of the impact relationship areas have on loyalty, pointing to which areas should be prioritized.
Based on strategy and planning, this survey is fundamental in the decision-making process when it comes to making adjustments and improving businesses. Our Customer Experience solution uses more thorough statistic procedures to build an Action Plan.
CX looks into the details of existing relationships between our clients and their Brazilian target.