SECRET
SHOPPER

Customer service evaluation through Mystery Shoppers. Effective shoppers with shopping habits go to stores, use services, visit web sites, and call Customer Care, bringing Companies closer to actual customer experience.

USING REASON TO GET
EMOTIONS ACROSS

Brazil’s trailblazer in the Mystery Shopping® methodology, Shopper Experience® has a legacy of 20 years of expertise in customer service evaluation. Our methodology allows us to take the evaluated aspects and establish priorities based on goals set by our clients. The outcome clearly points to improvement opportunities and is filled with shoppers’ opinions about and feelings towards your brand.
Our shopper base has over 120,000 registered individuals and allows us to recruit real shoppers with effective shopping habits, who buy your brand and go through a careful selection and training process.



Our clients can follow evaluations in real time through an exclusive web portal where they can find mystery shoppers’ evaluations.

CHECK
YOUR @

It explores the digital relationship between customers and your brand, whether through e-commerce or on social media (Facebook, Twitter, blogs).

AN E-COMMERCE AND SOCIAL MEDIA
TRAILBLAZER

Brazil has over 40 million internet users. It’s the world’s biggest social media and blog market. Online sales were up 40% in 2010 alone.


Is your company conscientious about customer service on those channels?


To better understand your brand’s connection with digital customers, Shopper Experience® offers evaluation by real internet users.


Check your @ finds out whether your online customers are connected with your brand.

EYE
SHOPPER®

Customer service evaluation through Mystery Shoppers with hidden camera video recording.

SHOPPING MALL
QUALITY AUDITS

That old, sought-after “hands-on” feeling you get when evaluating your business onsite is put into practice by Eye Shopper®, thanks to a very useful resource: hidden cameras.


In this service, Mystery Shoppers® go out in the field to evaluate the experiences you offer, enriching them with video recordings that help Shopper Experience® illustrate our action recommendation.


All-seeing eyes: Mystery Shoppers® evaluate your business using their real experiences and an extra resource.

CUSTOMER
EXPERIENCE
Cx

Shopper Experience®’s Customer Satisfaction Research clearly points to the most impactful aspects when it comes to customer satisfaction.

SHOPPER CUSTOMER
SATISFACTION RESEARCH

A customer satisfaction research cannot be a “general” solution. It requires knowing which Customer Experience attributes offered by our companies and brands can determine customer Dissatisfaction or Captivation.


Customer Experience allows us to carry out a thorough analysis of the impact relationship areas have on loyalty, pointing to which areas should be prioritized.


Based on strategy and planning, this survey is fundamental in the decision-making process when it comes to making adjustments and improving businesses. Our Customer Experience solution uses more thorough statistic procedures to build an Action Plan.


CX looks into the details of existing relationships between our clients and their Brazilian target.